Step 1: Choose the Sales Ticket Query sub-menu under Query menu to query a sales ticket or a simple ticket.
Step 2: After find
the ticket, double click this sales ticket from the search result to open the sales
ticket view window.
Step 3: Select an
item, then Click the 
button to return.
Step 4: Input the quantity for return.
Step 5: Confirm or cancel:
Step 6 : Select return to Store Credit or
Cash.
Step 7: Show the store credit of customer that you
selected. And, if you checked 'Return receipt required' in the 'Manage
Store Setting' function (under the admin menu), the window of return receipt
will be opened. 